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IT support

Proactive IT Support
Guaranteed To Save You Money AND Give You

Total Peace Of Mind

Our Stress-Free IT Support Programme is designed to save you money by dramatically reducing or eliminating computer problems in your business whilst maximizing your network's speed, performance and stability, without the expense of a large IT department.

 

For an affordable, fixed monthly fee, we will take over the responsibility of performing regular, scheduled monitoring and maintenance on your network to ensure your virus protection is up to date, your back-ups are working properly, critical security patches are up-to-date, your firewall and other security settings are actively protecting you and that all of the components of your network are functioning at peak performance.

 

Unlike other computer consultants who profit from the failures in your IT environment, our purpose is to PREVENT computer problems from escalating into unexpected downtime, data loss, interruptions in business, and financial loss. In fact, our Stress-Free Managed Services programme does not allow us to profit from your technology troubles in any way.

 

This programme is ideal for businesses that:

 

  • Need to have their computer network, e-mail, database, and Internet access up and running 24/7/365 without problems.
  • Value the security of their data, and want to do everything possible to prevent loss, corruption, or theft.
  • Want to maximize the speed, availability, and performance of their network.
  • Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
  • Don't have the time or dedicated staff to deal with regular computer network maintenance.

 

 

Just like these clients who are currently on the program:

 

"What we love most about 25sevenIT's support plan is that we no longer have IT problems cropping up on a day to day basis like we used to. Everything just runs smoothly the way it should...the all-inclusive monthly fee saves us at least 20% on our previous IT costs when we just waited for something to break before we rang someone to come in and fix it. We just get on with making sales while 25sevenIT look after our network in the background" - Sarah Macoun, EasyScore

 

 

There Are Clear Benefits:

 

  • You'll avoid expensive repairs and recovery costs. Our network monitoring and maintenance will save you money by preventing expensive network disasters from ever happening in the first place.
  • You'll experience faster performance, fewer glitches, and practically zero downtime. Some parts of your system will degrade in performance over time, causing them to slow down, hang up, and crash. Our preventative maintenance and network monitoring will detect these problems early and alert us so we can prevent them from escalating into more expensive repairs and downtime.
  • You'll feel as though you have an in-house IT department--without the costs. As an IT Support customer, you'll have access to a knowledgeable support staff that can be reached immediately should you have any kind of problem or question.
  • You'll receive substantial discounts on IT services that you are already buying. Most IT firms will charge you over every little thing they do. Under this programme, you'll pay one flat, affordable rate and get all of the technical support you need. No hidden charges, caveats, or disclaimers.
  • You'll eliminate call-out fees and receive faster response to your problems. We have invested in the latest remote monitoring and maintenance software, giving us the ability to remotely access and repair most network problems right from our offices. If we cannot fix it remotely, we will send a technician out to your office.
  • You'll be able to budget for network support just like rent or insurance. Wouldn't it be nice to avoid unexpected costs for fixing or restoring your network? Now you can.
  • You'll sleep easier knowing the "gremlins at the gate" are being watched. Cyber criminals never sleep! But thanks to our 24/7/365 monitoring and on-going maintenance, you'll have one less thing to worry about.
  • You'll safeguard your data. The data on the hard disk is always more important than the hardware that houses it. If you rely on your computer systems for daily operations, it's time to get serious about protecting your critical, irreplaceable electronic information.
  • You'll stop annoying spam, pop-ups, and spyware from taking over your computer and your network. Not only are these intruders annoying, but they can introduce viruses and jeopardize the security of your network.
  • You'll gain incredible peace of mind. In business, you already have enough to deal with. We'll make sure that all your computer support, network security and reliability needs are properly handled, so you don't have to worry. When you or anybody in your company has a problem all they need to do is call us and we will fix it for them.

 

 

Included in Our Stress-Free IT Support Programme:

 

All these services are generally included in our Stress-Free IT Support Programme. However, we will work with you to tailor-make a programme that meets the specific needs and objectives of your particular business.

 

  • A dedicated network support technician. On a regular schedule, one of our technical staff will perform a series of ongoing system checks and preventative maintenance to keep your network running smoothly.
  • Proactive monitoring of your network 24/7/365. This will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, date loss or expensive repair issues. This service alone can end up saving you thousands of pounds by PREVENTING an expensive disaster from happening!
  • Instant remote support. Utilising the latest toolsets, we can now securely access and support your network right over the Internet. This means no more waiting around for a technician to show up, and most problems can be fixed in a few minutes!
  • Early warning alerts to system component failures or damage. Over time, computer components can degrade and malfunction resulting in downtime, system crashes, and data loss. Our early warning alert will detect these problems in advance, allowing us to repair or replace the damaged parts.
  • Backup system monitoring. This is one of the most valuable services included in this programme. Not only will we make sure your system is actually backing up every night, but we'll make sure the data is not corrupted and can be recovered in the event of a disaster. We can also offer a secure off-site backup option.
  • Monthly security audit and ongoing security patches and updates. Security updates and patches are extremely important to the protection of your data and network. As a 25sevenIT Managed Services customer, we'll monitor your network for updates and apply them as they become available.
  • On-site review meetings. Once a month for the first three months and quarterly thereafter, we will come on-site to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity and help you plan and budget for future IT needs. It will also be an opportunity for you to discuss the quality of service being provided by 25sevenIT.
  • Guaranteed priority response. With our Stress-Free Managed Services Programme, you'll be guaranteed a 1-hour priority response to all problems.
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If you depend on your computer network to run your business, then it's critical that you read this report:

 

What Every business owner must know about protecting and preserving their company's critical data and computer systems

Download your free copy

Remember to schedule your FREE Problem Prevention Network Audit!

 

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