We understand the diverse challenges faced by IT Managers and provide cost effective support to make life easier and more efficient.
Both internal IT staff and outsourced support can play key roles in the right IT function for your business. 25sevenIT provides you with access to our comprehensive range of services so that you can augment your in-house IT team with additional expertise when you need it.
Are you a busy IT Manager who could do with some additional expertise on a regular or ad-hoc basis? If so, we are ready to provide cost-effective support whenever you need it.
Through 25sevenIT services you can outsource basic IT tasks, allowing you to focus your resources on strategic business goals while maintaining the availability, security and stability of your IT environment. 25sevenIT has invested in Kasaya technology – an integrated IT automation framework specifically designed to manage each client's infrastructure, network components, servers and users' desktop PCs - remotely, comprehensively and transparently.
Your IT network will be monitored 24 hours a day and our team will be alerted to any issues so they can be stopped and eliminated before they have a chance to escalate and cause you downtime. We will provide detailed and scheduled reports that let you know what we have been doing and the current health of your systems.
Your in-house team will find this service to be invaluable as it automates the routine daily house-keeping tasks that put such a strain on their time.
Support Help Desk
The 25sevenIT Heldesk provides total support to your users with remote response times as fast as 10 minutes. We can resolve user issues end to end or alternatively escalate them to your internal IT team.
If your business requires a full or part-time help desk, an application support centre, or a service desk for your own customers, 25sevenIT can provide a complete turnkey solution.
Whether planned or at short notice, we will work with you to ensure the best mix of on and off site support to ensure seamless business continuity for your organisation.
Sometimes IT Managers need assistance with more complex projects and this is where 25sevenIT’s years of experience in planning and implementing projects can help. We can provide network consultation and can also undertake full scale projects on your behalf. Existing projects can become complex and our team of senior technicians can provide emergency technical support at short notice.
Our audit services provide regular annual reporting that can cover simple network inventory, infrastructure recommendations, IT security, or a fully comprehensive annual IT strategy and budget aligning your business goals with your IT spend.