Working with 25SevenIT
Features
One single support operation for your entire IT infrastructure.
London based Service Desk.
A proven transition process that enables us to take on board a range of client situations.
Dedicated Service Delivery Manager and Account Manager.
Continuous business improvement with strategic guidance and consultancy for optimising your IT infrastructure.
Access to a large resource of certified technical engineers.
Ability to solve issues at the first point of call.
Customisable Service Level Agreements to suit your organisation’s needs.
Monthly consultations with your dedicated Account Team.
Service Desk and Service Delivery Management based upon ITIL Standards.
Benefits
Save money with unlimited IT Support for one low, fixed monthly fee, means no surprises
Increase performance and productivity through improved uptime across your infrastructure via proactive, real-time system monitoring and issue detection
Access to London based knowledge and specialist expertise through the advice and knowledge of our certified engineers
Modular flexibility with options to a tailor a solution to support and manage all, or part of your IT infrastructure the way you want
A single point of contact to handle your entire IT infrastructure
A proven transition process that enables us to take on board a range of client situations
Access Technology by leveraging our wide range of vendor relationships
Benefit from 25sevenIT’s technology platform, a combination of technology solutions and configuration best practices that maximize infrastructure performance
High levels of service through strict Service Level Agreements with guaranteed response times to ensure you are never kept waiting
Simplify supplier management by utilising our wide range of solutions making us fully accountable for all aspects of your IT delivery
Experience peace of mind knowing your technology is in competent hands
Protect your company’s assets with world-class security for your network and data
Our Support Services
Think of our team as your team
You’ll have your own Account Manager and Service Delivery Manager, as well as direct access to highly certified engineers for strategic advice and fast, reliable support for any IT issues you are experiencing.
You’ll Experience
Fast, friendly Remote support
Unlimited on-site support
Support Cover Options
Monthly Reporting
24/7 always on Monitoring
Monthly Review Meetings
Smooth Step-by-Step Transition
The transition of service provision from the existing solution to 25sevenIT should be smooth and have zero or minimal impact on end-users and business operations, and should be achieved by an agreed date. We achieve successful transition through a combined focus on People, Process and Technology. Some of the transition on-boarding activities include:
- Audit and creation of support documentation for your environment
- Our Onboarding Transition project plan will be customised for your business - covering tasks, timeframes, milestones and resources
- Service Delivery team training to ensure they understand your business as you do
- Complete stakeholder induction to maximise the working relationship on all sides
Review Meetings
Service Perceptions
Performance against SLA/KPIs
System Status Statistics; Incident Trend Analysis
Projects carried out during period
Service Issues/Improvement Opportunities
Planned Changes (change calendar)
Strategic Planning (vCIO led)
Reporting
Number and description of calls logged
Response and resolution times
Number and type of calls logged by user
Exception Calls
Customer satisfaction levels
Service availability
Performance against SLAs
