Working with 25SevenIT

Features

One single support operation for your entire IT infrastructure.

London based Service Desk.

A proven transition process that enables us to take on board a range of client situations.

Dedicated Service Delivery Manager and Account Manager.

Continuous business improvement with strategic guidance and consultancy for optimising your IT infrastructure.

Access to a large resource of certified technical engineers.

Ability to solve issues at the first point of call.

Customisable Service Level Agreements to suit your organisation’s needs.

Monthly consultations with your dedicated Account Team.

Service Desk and Service Delivery Management based upon ITIL Standards.

Benefits

Save money with unlimited IT Support for one low, fixed monthly fee, means no surprises

Increase performance and productivity through improved uptime across your infrastructure via proactive, real-time system monitoring and issue detection

Access to London based knowledge and specialist expertise through the advice and knowledge of our certified engineers

Modular flexibility with options to a tailor a solution to support and manage all, or part of your IT infrastructure the way you want

A single point of contact to handle your entire IT infrastructure

A proven transition process that enables us to take on board a range of client situations

Access Technology by leveraging our wide range of vendor relationships

Benefit from 25sevenIT’s technology platform, a combination of technology solutions and configuration best practices that maximize infrastructure performance

High levels of service through strict Service Level Agreements with guaranteed response times to ensure you are never kept waiting

Simplify supplier management by utilising our wide range of solutions making us fully accountable for all aspects of your IT delivery

Experience peace of mind knowing your technology is in competent hands

Protect your company’s assets with world-class security for your network and data

Our Support Services

Think of our team as your team

You’ll have your own Account Manager and Service Delivery Manager, as well as direct access to highly certified engineers for strategic advice and fast, reliable support for any IT issues you are experiencing.

You’ll Experience

Fast, friendly Remote support

Unlimited on-site support

Support Cover Options

Monthly Reporting

24/7 always on Monitoring

Monthly Review Meetings

Smooth Step-by-Step Transition

The transition of service provision from the existing solution to 25sevenIT should be smooth and have zero or minimal impact on end-users and business operations, and should be achieved by an agreed date.  We achieve successful transition through a combined focus on People, Process and Technology. Some of the transition on-boarding activities include:

  • Audit and creation of support documentation for your environment
  • Our Onboarding Transition project plan will be customised for your business - covering tasks, timeframes, milestones and resources
  • Service Delivery team training to ensure they understand your business as you do
  • Complete stakeholder induction to maximise the working relationship on all sides

Review Meetings

Service Perceptions

Performance against SLA/KPIs

System Status Statistics; Incident Trend Analysis

Projects carried out during period

Service Issues/Improvement Opportunities

Planned Changes (change calendar)

Strategic Planning (vCIO led)

Reporting

Number and description of calls logged

Response and resolution times

Number and type of calls logged by user

Exception Calls

Customer satisfaction levels

Service availability

Performance against SLAs